Privacy Policy

At ClearHelp Woonsocket Towing, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when using our services or visiting our website.

1. Information We Collect

We collect information that you provide to us directly when you request towing or roadside assistance services. This may include:

• Your name, phone number, and email address
• Your current location and destination
• Vehicle information such as make, model, year, and license plate number
• Payment information for processing service charges
• Any additional details you provide about your vehicle or situation

We may also collect information automatically through our website, such as your IP address, browser type, and pages visited. This helps us improve our website and better serve our customers.

2. How We Use Your Information

We use the information we collect to provide and improve our services. Specific uses include:

• Dispatching a driver to your location and providing towing or roadside assistance
• Communicating with you about your service request and providing updates
• Processing payments for services rendered
• Maintaining records for business and legal purposes
• Improving our services and customer experience
• Responding to your questions or concerns

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

3. Information Sharing and Disclosure

We may share your information in the following situations:

• With our drivers and dispatch team to coordinate your service
• With payment processors to complete transactions
• With insurance companies if you use insurance to cover towing costs
• With law enforcement if required by law or if we believe it is necessary to protect our rights or the safety of others
• With service providers who help us operate our business, such as IT support or accounting services, under strict confidentiality agreements

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. This includes using secure servers, encryption for payment information, and limiting access to personal data to authorized employees only. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Service records are typically kept for several years for accounting, tax, and liability purposes. If you would like us to delete your information, please contact us, and we will do so unless we are required to keep it by law.

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site. You can control cookie settings through your browser, but disabling cookies may affect your ability to use certain features of our website.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your information
• The right to object to or restrict certain uses of your information

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will post the updated policy on this page with a new date. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). This includes the right to know what personal information we collect, the right to delete your information, and the right to opt out of the sale of your personal information. We do not sell personal information. To exercise your rights, please contact us using the information below.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

We are committed to addressing your concerns and protecting your privacy. Thank you for trusting ClearHelp Woonsocket Towing with your towing and roadside assistance needs.